IT Systems Support Specialist


ABOUT SHIFAMED

Founded in 2009 by serial entrepreneur Amr Salahieh, Shifamed LLC is a privately held medical technology innovation hub focused on the development of novel medical products to address clinical needs in the rapidly evolving fields of cardiology and ophthalmology.

As Shifamed’s portfolio of companies continues to expand, we are looking for an IT professional to work in a fast paced, dynamic and innovative environment.

JOB POSITION:

IT Systems Support Specialist

SUMMARY:

This position is the front line of IT, providing support and solutions for all our employees and portfolio companies. You will be working one on one with employees to help them with their needs, managing accounts on on-premises and Cloud solutions and working with portfolio companies to provide IT solutions to their unique needs.

RESPONSIBILITIES:

• Provide excellent end-user support for our employees.
• Deploy, troubleshoot and manage Microsoft, Apple and Android devices and systems.
• Basic administration of on-premises and cloud-based Windows AD, File and Print servers.
• Basic administration of SaaS solutions such as Office 365, Financial and HR systems.
• End-user network troubleshooting and maintenance.
• Maintain IT ticketing and asset management systems.
• Backup maintenance including tape rotation to off-site storage.
• Basic administration of cloud PBX accounts and voice-mail.
• Basic administration of endpoint management and protection systems.
• Participate in on-call rotation and respond to after-hours requests.
• Assist in installation of servers, networking and storage systems.

MINIMUM QUALIFICATIONS:

• Excellent communication skills, personal initiative and enthusiasm to help end users.
• B.S. in Computer Science and 2 years IT experience or equivalent Education and Experience.
• Experience with Windows Operating Systems (10/2016/2019) and Active Directory user administration.
• Experience with MacOS, Apple Computers, Apple and Android Phones and Devices.
• Experience with Dell Computers is a plus.
• Experience with virtualization systems such as VMware or Hyper-V and using virtual machines, with a strong preference to recent VMware experience.
• Experience maintaining backup systems, with a strong preference for recent Backup Exec experience.
• Understanding of Layer 2 and Layer 3 networking.
• Ability to configure Consumer Home Routers.
• Recent experience with end-point security and management solutions.
• Must be able to lift 25 pounds on a routine basis.

Please email your résumé and details to: hr@shifamed.com.